Metroglass COVID-19 Alert Level 2 Update

Metro operations have now fully reopened, and our production and glazing capacity has continued to expand under Alert Level 2.  Across New Zealand our teams have experienced a surge in demand beyond that of a normal Christmas rush.  This will regrettably result in some lead-times being longer than normal for a short period of time.

Under Alert level 2 we are continuing to work under strict safety guidelines. The safety and wellbeing of our staff, customers, suppliers and anyone who interacts with our business, remains top of mind. 


Under Alert Level 2, all customer and market facing sales and customer service staff, technical and estimating staff continue to operate as they have been throughout the lock-down.  Please contact us through your usual channels, as some staff will be remotely at times through Alert Level 2. 


As predicted the market returned with a need to have things happen quickly and we have experienced a surge in orders.  All usual product lines are now available with the normal manufacturing limitations. 

Site Glazing

Our site glazing services have resumed using a comprehensive set of Alert Level 2 compliance measures. This includes following the Construction Protocols which have been developed by the industry when on construction sites. The Glazing teams have also experienced significant lifts in demand which they are managing and working through.

Metro Sites

Whilst each of our Metro sites are now operational, customer and supplier visits will be only allowed with prior arrangement and adherence to protocols including 2 metre physical distancing, good hygiene practises, and contact tracing. We encourage the use of virtual meetings where possible, and still have some staff working from home.  Our salespeople will always contact you prior to visiting your site.

For deliveries and collections most customers and suppliers have been sent the new site protocols for the sites they visit.  If unsure, please call you regular contact for instructions.  These new practices will continue until further notice. Please remember your necessary PPE if you are collecting glass from one of our sites: High viz, gloves, gauntlets, eye protection, steel caps.  For Hardware present yourself at the appropriate collection point outside of the building to receive your goods.

We recognize that all businesses will be restarting in a new and challenging working environment under Alert Level 2 conditions. Our priority is to create a safe working environment for our people and customers so that we are well placed to continue to supply products and services to our customers throughout.

We are confident that we have in place the correct measures to operate successfully under Alert Level 2.

For support please call 0800 545 800 or email the Customer Services Team.

 Email us your Enquiry 

Technical Enquiries 

Branch Contact Details

Auckland Head Office

Street Address: 5 Lady Fisher Place Highbrook Auckland
Postal Address: PO Box 58-144 Botany Auckland 2163
Phone: 09 927 3000

Export Office

Street Address: 5 Lady Fisher Place Highbrook Auckand
Postal Address: PO Box 58-144 Botany Auckland 2163
Phone: 09 927 3000

Metro Frameless Glass Systems (MFG)

Street Address: 5 Lady Fisher Place Highbrook Auckland
Postal Address: PO Box 58-144 Botany Auckland
Phone: (09) 622 2643
Fax: (09) 622 2648

Bay of Plenty

Street Address: 88 Portside Drive Mt Maunganui Bay of Plenty
Postal Address: PO Box 4150 Mt Maunganui South
Phone: (07) 575 5503
Fax: (07) 575 5290


Street Address: 18 Jamaica Drive Grenada North Wellington
Postal Address: PO Box 39-008 Wellington Mail Centre Wellington
Phone: (04) 232 9920
Fax: (04) 232 9930


Street Address: 700 Halswell Junction Road Hornby Christchurch
Postal Address: PO Box 8179 Riccarton Christchurch
Phone: (03) 348 4184
Fax: (03) 348 9016

Investor Enquiries Details

Andrew Paterson, Investor Relations Manager
Phone: +64 (9) 272 5151